How to Send In Your Console
Every Retro Craft console service is booked online and posted to us. Here's how it works, from order to return.
1. Build and order your service
Choose your console from our console services and pick your options in the Build Your Service tool. Prices are fixed and shown as you build.
2. Check your order confirmation
Your confirmation email includes our postal address and packing tips. Before sending, make sure your console has been tested and is in working condition, and include any parts marked as customer supplied, such as shells or mod kits.
3. Post it with Australia Post, or drop off in Bicton, WA
Send your console to our PO Box with Australia Post. Other couriers can't deliver to a PO Box. Write your order number on the parcel or on a note inside, and pack it securely with plenty of padding. Prefer to drop off? Choose drop-off in Bicton, WA when you book, and we'll email you to arrange a time.
Why a PO Box?
A PO Box makes sure your parcel is received safely and held securely until we collect it, rather than being left at a door.
4. We get to work
Once your console arrives, we:
- Complete all the work in your order
- Test it extensively to make sure everything works perfectly
Our current turnaround is 3 days from the day we receive your console. It may run slightly longer during busy periods.
5. Return postage
Return postage is invoiced once the work is complete. We return your console with the same Australia Post service you used to send it — if it arrived by Express, it goes back by Express.
This service is available within Australia only. Questions before you send? Get in touch.