Shipping policy

Thank you for shopping with Retro Craft! Please review our shipping policy to understand how we handle shipping, international deliveries, and optional insurance for your order.

1. Shipping Times

   • Shipping times may vary depending on your location, product availability, and order processing time. While we strive to process and ship orders promptly, factors such as holidays, high demand, and carrier delays may impact delivery times.

2. International Shipping

   • For international orders, Retro Craft has no control with who our domestic carrier partners with for international deliveries. We will always use a 'better' from a 'good, better, best' model for a reliable carrier as a reasonable price.
   • Customs, duties, and import fees are the responsibility of the customer. These charges, if applicable, will be determined by the receiving country and are outside our control.

3. Insurance and Responsibility for Loss or Damage in Transit

   • Retro Craft offers insurance values for our shipped consoles for the opportunity to purchase ahead of shipping.
   • Without shipping insurance, Retro Craft is not responsible for any loss or damage that occurs after the package has been transferred to the carrier.
     

4. Tracking and Delivery Confirmation

   • Once your order has shipped, you will receive a tracking number to monitor the status and estimated delivery of your package. Retro Craft does not guarantee delivery dates but encourages customers to use tracking information provided by the carrier.

5. Contact Us

   • If you have any questions about shipping or experience an issue with your order, please contact our customer service team at info@retrocraft.co  We will be happy to assist in any way we can.

By placing an order with Retro Craft, you acknowledge and agree to these shipping terms and conditions. Thank you for choosing Retro Craft!